Ways to Get Help

Basic Troubleshooting

Often, simple problems like display issues or buttons that don’t work can be addressed with the following steps:

Refresh the page to make sure the it loaded completely and correctly
Close and restart your browser
Try using a different web browser: if you were using Safari, try Chrome or Firefox

Trying these quick steps first can save you time before sending in a help request.

Report a Problem From Within Canvas

A picture of the help button in Canvas

At the bottom of the left sidebar, click Help, and choose an option. From here you can quickly contact your instructor, search the Canvas online documentation (guides) for step-by-step instructions, or report a problem.

If you have a technical problem:

Select Report a problem, and complete the form.
In the subject line, enter a short phrase to help identify your request.
In the description field, describe the problem you encountered.
Tip: Include useful details such as the page you were on, the link you clicked, and the expected and actual results of your actions. Your description could also be a series of steps someone else could follow to replicate the problem.
Select an option under “How is this affecting you?”
Click Submit ticket. Your report will be forwarded to a specialist in Learning Technologies.

Contact Technical Support

For technical issues with Canvas, Panopto, Poll Everywhere, or Zoom, send an email to help@uw.edu or call 206-221-5000 and select option 3 to leave a voicemail. Learning Technologies hours are currently Monday-Friday, 9:00 a.m. to 5:00 p.m., Closed University Holidays.

Technologies Used in This Course

We will use Hypothesis throughout each module to annotate the texts and materials in groups. This work has a significant impact on the overall performance on the class. Please read the assessment portion of the syllabus for more information about this.

Consider sharing the following links in your Canvas course, or point students to this page

Guide to Hypothesis in Canvas
- Learn the basics of navigating and using Hypothesis
Guide to Annotation Types
- Short screen casts show how to highlight, annotate, make page notes, and reply to others’ notes
Using images, links, and videos in annotations
- Jazz up your annotations with this deep dive into the editing interface
Annotation etiquette for students
- Create stand-out annotations with these five best practices to make your annotations stand out

Hypothesis helps you to

Provide a new way for students to discuss class readings
Help students consider multiple viewpoints when reading
Assist students in close and active reading of texts
Encourage students to engage critically with readings

UW Supported Teaching Technologies

Canvas

View browser requirements for Canvas

Canvas has guides to help students with all aspects of Canvas. If you're new to Canvas or just need a refresher on some topics, review the guides below:

How do I set my Canvas notification preferences?
How do I view instructor feedback on my assignment?
How do I reply to a discussion?
How do I embed an image in a discussion reply?
How do I record a video using the Rich Content Editor?
How do I record audio using the Rich Content Editor?

Zoom

To attend Zoom meetings you may need to sign in with your UW account.

Poll Everywhere

Poll Everywhere, a classroom response system (aka “clickers”), may be used in your course. Read more about setting up your account and logging in. To respond to Poll Everywhere activities you will need to ensure that your default email address in Canvas is set to your UW email address.

UW Technology Resources for Students

STLP (Student Technology Loan Program): borrow laptops, tablets, and audio/video equipment