Technology Support and Resources

Ways to Get Help

Basic Troubleshooting

Often, simple problems like display issues or buttons that don’t work can be addressed with the following steps:

  • Refresh the page to make sure the it loaded completely and correctly
  • Close and restart your browser
  • Try using a different web browser: if you were using Safari, try Chrome or Firefox

Trying these quick steps first can save you time before sending in a help request.

Report a Problem From Within Canvas

 A picture of the help button in Canvas

At the bottom of the left sidebar, click Help, and choose an option. From here you can quickly contact your instructor, search the Canvas online documentation (guides) for step-by-step instructions, or report a problem.

If you have a technical problem:

  1. Select Report a problem, and complete the form.  
  2. In the subject line, enter a short phrase to help identify your request.  
  3. In the description field, describe the problem you encountered.
    Tip: Include useful details such as the page you were on, the link you clicked, and the expected and actual results of your actions. Your description could also be a series of steps someone else could follow to replicate the problem.
  4. Select an option under “How is this affecting you?”
  5. Click Submit ticket. Your report will be forwarded to a specialist in Learning Technologies.

Contact Technical Support

For technical issues with Canvas, Panopto, Poll Everywhere, or Zoom, send an email to help@uw.edu or call 206-221-5000 and select option 3 to leave a voicemail.  Learning Technologies hours are currently Monday-Friday, 9:00 a.m. to 5:00 p.m., Closed University Holidays.